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Returns Policy

Problem with your order? No worries—we're here to help! If you are not 100% satisfied with your purchase for any reason call us toll free at (844) 435-5212 or email us at [email protected].

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please Contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect vaporizer.

Our return policy is listed below; please read thoroughly, and Contact us if you have any questions.

30 Day Return Policy

Any/all items purchased from must meet the following requirements to be eligible for a return:

  • Item(s) must be in original, brand new condition.
  • Item(s) must be shipped back within 30 days of the original delivery date.
  • Any glass damage must be reported within 48 hours from delivery. Please send a picture of the damaged item(s).
  • Return must include a Return Authorization (RA) number which can be acquired by calling us at   or email us at [email protected] .
  • Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
  • Buyer must understand and agree to a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.
  • All sales on glass are final, no returns are accepted.
  • All Storz & Bickel products are final sale and are not eligible for return within 30 days of purchasing, to claim your warranty please contact the manufacturer directly. reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please Contact us by phone at or via e-mail

Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable.

You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America, please see our Foreign Country Return Policy.


Products are not eligible for return or exchange after thirty (30) days. Please contact the manufacturer directly to claim your warranty.


Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.


Please contact Namaste as soon as possible after placing your order using our contact details if you wish to cancel your order. There is no guarantee that we will be able to cancel your order before it ships as logistics may have already processed your order.

In the circumstance that the order has been processed and you still wish to cancel the order, please refuse the package once it arrives or reach out to us via our contact page and set up a return with a customer service representative.

Please note that products must be returned in the same condition they were originally sent out. Due to hygiene reasons and health protection we cannot accept returns for products if the seal has been broken. The buyer is responsible for all shipping costs related to a refused or returned shipment.

NOTICE reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, and its affiliates reserve the right to refuse a return for any reason.

Please inspect your order upon delivery. Any glass damaged must be reported to our Customer Service Department upon delivery (48hrs).

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